01
Intake & customer journey
Which questions come back every day? Where do complaints start? What does a customer need to feel genuinely helped?
Customer service, reconsidered Customer service that
Customer service that
actually resolves things.
Nothing frustrates the modern customer more than a service desk that gets nothing done. Endless transfers, half-answered emails, promises that quietly evaporate. Orvado is the calm alternative: a single seasoned customer service specialist with more than ten years of experience in healthcare and telecom, returning your customer contact to what it should be — clear, human, and handled.
10+ years healthcare & telecom · One dedicated contact · Reply within one working day
Services
What Orvado does for you
Four channels, one way of working. Orvado takes customer contact off your plate or quietly reinforces your existing team — composed, consistent, and without noise.
Telephone support
Inbound calls handled professionally under your company name. No queues, no rushed answers — a steady voice your customers come to recognise.
Email & ticket handling
Full ownership of your inbox or ticketing system. Clear replies, considered tone, and an inbox that is genuinely empty by the end of the day.
WhatsApp & live chat
Quick, personal replies via WhatsApp Business and chat. Short lines for your customer, a calm working rhythm for you.
Process design & complaint handling
Orvado builds simple workflows, drafts crisp reply templates, and resolves stuck complaints with tact and care.
Customer contact in context
Understand first, then take ownership
Good customer service does not start with picking up the phone. It starts with knowing what can be promised, what is sensitive, and when a customer needs your immediate attention.
Before going live, Orvado captures your customer journey, tone of voice, exceptions and escalation rules in a practical working document. Every customer receives an answer that fits your business, not a generic script.
Ready for go-live
- Greeting and sign-off in your tone
- FAQs and exceptions documented
- Response times agreed per channel
- Escalations and urgent routes clear
- Privacy-sensitive information handled carefully
- Monthly insight into customer questions
02
Response framework
Recurring situations get clear boundaries: delivery times, invoices, appointments, privacy, complaints, compensation and referrals.
03
Escalation rules
Urgent or sensitive messages are not parked. It is clear in advance what Orvado handles directly and when you are brought in.
04
Feedback loop
You receive insight into repeated questions, friction points and improvement opportunities, so customer service sharpens the business too.
Why Orvado
Craft, not a call centre
Three reasons clients choose Orvado over a traditional service provider.
- 01
A decade in healthcare and telecom
Two sectors where the bar is high and mistakes are visible immediately. That experience is woven into every reply Orvado sends on your behalf.
- 02
Calm and structure
Where things currently feel chaotic, Orvado brings order. Steady routines, clear agreements, and an inbox that no longer reads like an open case file.
- 03
Considered, never scripted
No canned phrases, no passing the customer to the next department. Orvado listens, thinks along, and resolves — the way you would, if only you had the time.
In short
- 10+
- years in healthcare & telecom
- 4
- service channels, one method
- 1
- dedicated contact
- 0
- scripts, no queue
About Orvado
One craftsperson. No team, no layers.
Behind Orvado is a single specialist with more than ten years in customer service for healthcare and telecom — two worlds where patience, precision and discretion are not luxuries, but conditions.
A deliberate choice to work under one name: Orvado. No call centre, no rotating staff, no scripts. Instead, one dedicated contact who learns your customers and adopts your tone as if it were her own.
The work is composed, not assembled. Your customers feel that difference within a week.
Orvado
Customer Service Specialist
Pricing
Honest rates, set out clearly
Three ways to work with Orvado. No fine print, no surprises after the fact.
Introduction
A no-obligation 30-minute conversation in which Orvado considers your situation and proposes concrete first steps.
Free first call
- Review of your current customer contact
- Brief analysis of the bottlenecks
- Tailored proposal on a single page
- No obligations afterwards
Popular
Monthly Retainer
Steady support each month. Orvado takes lasting ownership of your customer contact for an agreed number of hours.
from €450 / month
- One dedicated contact, fixed working hours
- Phone, email, WhatsApp and chat
- Monthly report and review call
- Cancellable monthly
- Tone fully aligned with your brand
Project basis
For defined work: clearing a backlog, resolving complaints, or rebuilding your customer service from the ground up.
from €75 / hour
- Clear quotation up front
- Agreed delivery date
- Process and template documentation included
- Optional aftercare and evaluation
All prices exclude VAT. Travel costs apply only to on-site work and are always agreed in advance.
Contact
Let Orvado take a look
Tell us briefly what's going on. You'll receive a personal reply within one working day — no automated confirmation, no middleman.
